axiata Platform Privacy Notice

This page describes what we collect when you use axiata and how we keep that data protected. We gather information to verify your identity, process your deposits and withdrawals, and detect fraud. Our approach balances your privacy with our obligation to comply with local regulations in the jurisdictions where we operate.

We at axiata take data security seriously. Your personal information—email, identity documents, payment details—remains encrypted and stored on secure servers. We do not sell your data to third parties. We share information only with payment processors, identity verification services, and regulatory authorities when required by law.

axiata operates only where local law permits. Our privacy practices comply with applicable data protection regulations in the jurisdictions we serve. If you have questions about how we handle your information, contact our support team via the channels listed at the end of this notice.

What We Collect on axiata

When you register on axiata, we collect your email address, password, and basic profile information. Before your first withdrawal, we require identity verification: a government-issued ID, a selfie, and proof of address. We use this data to confirm your identity and prevent fraud.

We also collect information about your activity on axiata. This includes your betting history, game sessions, deposits, and withdrawals. We track which payment methods you use—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—to improve our payment flow and detect suspicious transactions.

Our servers log your IP address, device type, and browser information. We use this data to secure your account and identify unauthorized access attempts. If you access axiata from Jakarta, Surabaya, Bandung, or Medan, we may note your general location for compliance purposes.

How We Use Your Data on axiata

We use your information to operate axiata securely. Identity verification prevents underage access and money laundering. Payment data helps us process deposits and withdrawals quickly. Activity logs help us detect fraud and enforce our terms.

We analyze aggregated, anonymized data to improve axiata. For example, we track which sports markets (Liga 1, Piala AFF, Champions League) are most popular, or which payment methods settle fastest. This analysis does not identify you personally.

We may contact you via email about account security, payment issues, or service updates. We do not send marketing emails unless you opt in. You can manage your communication preferences in your axiata account settings at any time.

Identity verification

We retain your ID and selfie for compliance and fraud prevention. These are deleted after a retention period set by local law.

Transaction history

We keep records of your deposits, withdrawals, and bets for audit and dispute resolution purposes.

Device and IP logs

We store login timestamps and device information to detect unauthorized access and protect your account.

Third Parties and Data Sharing on axiata

We share your data with trusted partners only when necessary. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to complete transactions. Identity verification services receive your ID and selfie to confirm your age and prevent fraud. These partners operate under strict confidentiality agreements.

Our servers may sit outside your jurisdiction. Data transfers comply with applicable data protection laws. We do not transfer your information to countries with weaker privacy standards without legal safeguards.

We may disclose your information to regulatory authorities, law enforcement, or courts if required by law. We do not voluntarily share data with government agencies unless compelled by legal process.

Your Rights and Cookies on axiata

You have the right to access, correct, or delete your personal data on axiata. Contact our support team to request a copy of your information or to ask for corrections. We will respond within a standard timeframe as required by local law.

axiata uses cookies to remember your login session and preferences. These are essential for the platform to function. We do not use cookies for tracking or advertising. You can disable cookies in your browser, but axiata may not work properly without them.

We retain your data for as long as your axiata account is active, plus a retention period required by law. After account closure, we delete most personal information within a standard timeframe, except where we must retain records for legal or regulatory compliance.

Contact Us About Privacy on axiata

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We respond to privacy inquiries during standard business hours via live chat or email. You can also submit a formal data request through your axiata account settings.

We update this privacy notice periodically to reflect changes in our practices or applicable law. We notify users of material changes via email or in-platform notification. Continued use of axiata after updates constitutes acceptance of the revised notice.